Privacy Policy

Last Updated: October 26, 2023

Welcome to fablab.top ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://fablab.top (the "Site") and use our related services.

By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.

1. Information We Collect

We collect several types of information from and about users of our Site, including:

1.1 Personal Information You Provide Directly

This is information that identifies you personally and may include:

• Contact Data: Such as your name, email address, phone number, and mailing address (e.g., 4148 Park Blvd, Reno, Nevada 81700) when you fill out contact forms, request quotes, or create an account.
• Account Credentials: Username, password, and security questions for account creation.
• Commercial Information: Records of products or services purchased, obtained, or considered, as well as project specifications and design files you upload.
• Communications: The content of your messages, emails, or inquiries sent to us.
• Payment Information: Billing address and payment details (note: we use third-party payment processors and do not store full credit card numbers on our servers).

1.2 Information Collected Automatically

As you navigate through the Site, we may use automatic data collection technologies to collect certain information, including:

• Usage Details: Information about your visits, including traffic data, location data, logs, and the resources you access and use on the Site.
• Device Information: Information about your computer, internet connection, IP address, operating system, and browser type.
• Location Data: Approximate geographic location derived from your IP address.

1.3 Information from Third Parties

We may receive information about you from third-party services, such as analytics providers (like Google Analytics) or social media platforms, if you interact with our content on those platforms.

2. Use of Your Information

We use the information we collect for various business purposes, including:

• To Provide and Maintain Our Services: To process your transactions, fulfill orders, manage your account, and provide customer support.
• To Communicate with You: To respond to your inquiries, send you service-related notices (like order confirmations and updates), and inform you about changes to our services or policies. With your consent, we may also send you promotional communications.
• To Improve Our Site and Services: To analyze usage trends, understand how our users interact with the Site, and develop new features and functionality.
• For Security and Fraud Prevention: To monitor and protect the security of our Site, network, and information, and to detect, prevent, or investigate fraudulent activity or misuse.
• To Comply with Legal Obligations: To fulfill our legal, regulatory, and contractual requirements.

3. Data Protection and Security

We implement a variety of technical and organizational security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:

• Encryption of data in transit using Secure Socket Layer (SSL) technology.
• Regular security assessments and vulnerability scans.
• Access controls limiting personnel access to personal information on a need-to-know basis.
• Secure storage systems for sensitive data.

Despite our efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

4. Cookies and Tracking Technologies

Our Site uses "cookies" and similar tracking technologies to enhance user experience and analyze Site traffic.

4.1 What Are Cookies?

Cookies are small data files placed on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the site owners.

4.2 How We Use Cookies

• Essential Cookies: Necessary for the Site to function. They enable core functionality like page navigation and access to secure areas.
• Performance/Analytics Cookies: Help us understand how visitors interact with the Site by collecting and reporting information anonymously.
• Functionality Cookies: Allow the Site to remember choices you make (like your username or region) to provide enhanced, more personal features.
• Advertising Cookies: May be used to deliver relevant ads to you on third-party sites, based on your visit to our Site.

4.3 Your Cookie Choices

Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or alert you when cookies are being sent. However, if you choose to disable cookies, some parts of the Site may not function properly.

5. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information to third parties for their promotional purposes. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service. These providers are contractually obligated to protect your data.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• Protection of Rights: To enforce our Terms of Service, protect the rights, property, or safety of fablab.top, our users, or others.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete personal